"Mentors" are experienced sellers & buyers, not eBay employees. Free delivery and returns on eBay Plus items for Plus members . For more information about how eBay decides the outcome of a case, see eBay Money Back Guarantee. What to do if you provided an incorrect delivery address. Refunds go back to your original payment method and are typically available within 3-5 business days. If you can't find your guest order confirmation email, select the button below and we'll . Sell now Shop with confidence eBay Money Back Guarantee Get the item you ordered or get your money back. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" This is odd, right? If you bought an item on eBay as a guest, you can still request a return or report that an item hasn't arrived, and the seller should help resolve your issue. It should be under "Contact Seller.". Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. If you return the item used, damaged or missing parts, or if it gets damaged during return delivery, the seller may deduct an amount from your refund to cover the loss in the item's value. If you return the item used, damaged or missing parts, or if it gets damaged during return delivery, the seller may deduct an amount from your refund to cover the loss in the item's value. When the seller replies, we'll send you an email with details of the next steps. You don't want the box to come undone in transit. getting help with an item you bought as a guest, using your mobile number or social accounts to get set up on eBay. View basket for details. If you cant find your eBay guest order confirmation email, contact us and well be happy to help. You can find more information about returning an item in our article on getting help with an item you bought as a guest. When the seller has accepted your return, you need to send the item back to them. You can also check the status of your request by going to View order details in your order confirmation email, then selecting Resolutions. Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. and find the item. How they can respond depends on the reason for your return. So, for the lid, I used 3 lb for ebay to calculate This means that you can return it even if the seller's returns policy says they don't accept returns. You'll need this email to view your order details, contact the seller, track your order or start a return if you need to send your item back. my order because shipping was more than they expected. Make sure you send the return by the date in this email to avoid any delays or issues in the refund process. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. View cart for details. Something went wrong. When you locate the item, click on More Actions on the right side of the description and select Return This Item from the drop-down menu. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Item Package Dimensions L x W x H 7.8 x 6.7 x 3.6 inches : Package Weight 0.4 Pounds : Item Dimensions LxWxH 8 x 5 x 2 inches : Item Weight 0.4 Pounds : Brand Name The Adidas Mexico green jersey 2022 features the new crest of the Mexican national team, which was unveiled in December of 2021.White and red are also used for . . If you disagree with our resolution after we've stepped in, you can ask us to take another look. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. Companies respond better when others are watching. For a replacement item, the seller should mail it within 5 days of receiving the request, not the item. So you have a label printer, and it features wireless printing. If the returned item is used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. and find the item. . Read our article about managing refunds and return requests. There are several ways you can send an item back to the seller. ok??? We'll automatically close a return request if there's been no activity. Heres how to track your order as a guest: Youll see a delivery status bar with a delivery company, tracking number, and the items current location. Returning Items. bubble wrap. Car & Truck Safety & Security Accessories, Get help with an item that hasn't arrived, check the progress of your return request, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Find out more about signing up for an eBay account. Send you a message The seller may ask you for some more details about your return request. Select your reason for the return and select. Here's how: Go to your Purchases. Once you request a return, the seller should get back to you within 3 business days. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. When the seller uploads tracking information, you can follow your package online all the way to your delivery address. Oh, Ship! If your seller is sending your item using a tracked delivery service, you can follow your items progress all the way to your shipping address. Select your reason for returning the item. We'll automatically close a return request if there's been no activity. - opens in new window or tab. The subject line starts with "Order Confirmed". Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. We use cookies to make wikiHow great. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. View basket for details. If you want to bid on an auction or send a Best Offer to a seller, you'll need an eBay account, You pay for the item using PayPal, a credit or debit card, Apple Pay, Google Pay, Afterpay or Zip. Copyright 1995-2023 eBay Inc. All Rights Reserved. You can shop for most things on eBay without needing an eBay account, but you'll miss out on the benefits of being a member. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. How to use your eBay earnings to purchase shipping labels. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. What to do if you provided an incorrect delivery address. Need an update on an open return request? Select View order details. If you're not able to resolve things with the seller, you can ask us to help. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. Click on "Purchase . shipping. Address. % of people told us that this article helped them. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Everything you need to know for your eBay business. View basket for details. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. References. Copyright 1995-2023 eBay Inc. All Rights Reserved. For more details, please see our Condition of returned items policy. The subject line starts with "Order Confirmed". When your return request is accepted, we'll send you an email with the subject "Send the item back". How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. If the delivery address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. Paying for items with a credit or debit card, getting help with an item you bought as a guest, using your social accounts to get set up on eBay. If you're not able to resolve things with the seller, you can ask us to help. Find the email with the subject line starting "Order Confirmed". If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Welcome to the Shipping board! ebay customer service on their facebook page. The seller hasn't responded to your request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted your return request but didn't provide a return postage label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days, From your order confirmation email, go to, From the email you received when you opened the request, go to. From the More actions dropdown menu, select See request details and then Close your request. If its costs less than a 1.00 to return to seller, why do I have to pay 3.11 for the seller's label on eBay? When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Forum. Enjoy! If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. 4. See how to check the status of your return. You can also check the progress of your return request at any time. You can find more information about returning an item in our article ongetting help with an item you bought as a guest. Print out the return labels. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . If you disagree with our resolution after we've stepped in, you can ask us to take another look. Pack the item and ship it. Fill in your shipping address, email address, and payment information. You can still register as an eBay member after you've bought an item as a guest. Select your reason for the return and select. At checkout you can pay for your item, choose where youd like it to be delivered, and review your order details before you pay. is that really Maybe it isn't quite what you thought. However, we're here to help. I was shipping to Canada and when I printed the label ebay had entered How you request the return depends on how you bought them. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. http://pages.ebay.com/help/sell/return-policy.html, http://pages.ebay.com/sellerinformation/tips-for-selling-online/effective-ebay-listings/return-policy.html, http://pages.ebay.com/help/buy/return-item.html. Most of the time sellers will be able to resolve your issue, but if they haven't responded after 3 business days or they haven't been able to fix things for you, we're here to help. Prices for 7 Types of Murphy Beds (Low to High) 1: The Cheapest Murphy Bed and Mattress Costs $454.99 2: The Cheapest Murphy Bed Frame Costs $799 3: The . You can also see the status of your return by going to View order details in your order confirmation email, then selecting Resolutions. Most sellers refund as soon as they get the item back. I weigh my item, then add for the box and paper / Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund even if the seller doesn't accept returns. Tip To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Share eBay Technical Issues. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. The seller has 3 business days to get back to you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Select a Reason for the Refund. The seller will also pay for return shipping. to cancel it? Need help with a guest purchase? Your item didn't match the listing, or it arrived faulty or damaged. Dec-12-2013 11:17 AM. roll this out. Learn more about our Condition of returns policy. [8] 2. Learn more about our Condition of returns policy. I If the delivery address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. Here's how: You can buy without an eBay account as long as: When you buy an item as a guest, well send you a guest order confirmation email, with the subject line Order Confirmed. Need help with a guest purchase? You can choose whether to accept returns if a buyer changes their mind about a purchase. You have up to 30 calendar days from the estimated delivery date to report that an item hasn't arrived. Instructions here >> Get help if you bought as a Guest. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and To find the item you bought, look under "My eBay" and "Purchase History." . Videotape the party or event so the retiree can view it again later. Here are the main reasons you might ask us to step in and help: Don't leave it too long to ask us to step in and help. Get help with an item that hasn't arrived. Holiday shipping is now in full swing, check out these helpful shipping tips! Why was my refund less than the amount I paid? To request a return, select the item you want to send back from your recent purchases above, or use the button below. There are several ways you can send an item back to the seller. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. The subject line starts with "Order Confirmed". Learn more about our Condition of returns policy. Read our article on getting help with an item you bought as a guest. Many sellers require you to pay for return postage. Show details. I put in the *correct* box size and weight when I listed an item. You have up to 30 calendar days from the estimated delivery date to report that an item hasn't arrived. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. This item: AT&T Prepaid $10 Login to manage your AT&T Wireless, DIRECTV, U-verse, Internet or Home Phone services. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. wikiHow is where trusted research and expert knowledge come together. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. Try to work things out with the seller. Something went wrong. Return an item you bought as a guest. The seller hasn't responded to your request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted your return request but didn't provide a return postage label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days, From your order confirmation email, go to, From the email you received when you opened the request, go to. The seller will also pay for return postage. You can follow your package online all the way to your shipping address when the seller uploads tracking information. Expect More. Peer to Peer Limitless Support. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Get the best deals on Outdoor Seat Cushions & Pads. If you cant find your guest order confirmation email in your inbox, select the button below and well send you a link to your order details. It is not working. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. You can check back regularly to see the seller's response and to find out what you need to do next. You should be able to find the order, which will have a link to the original item. If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. See the Abusive buyer policy for more examples of activity that we don't allow. If you haven't received your item, you can check to see when it's due to be delivered. We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community. slip format and the old concise format. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Learn more about using your social accounts to get set up on eBay. Copyright 1995-2023 eBay Inc. All Rights Reserved. Return an item for a refund 4 min article Check the status of your return or missing item request 2 min article Ask eBay to step in and help for buyers 1 min article Appeal eBay's decision about a return or missing item for buyers 2 min article Return postage for buyers 2 min article Get help if you bought as a guest 3 min article. However, some show 'Tracking number provided'. If your item arrives, or if you've changed your mind and no longer want to return your item, it's easy to cancel your request. To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. scan until like 2am the next day, and I'm guessing the next scan is A dialogue will open as you type your search terms. However, it is ultimately up to the sellers to decide upon their return policy, as each seller essentially runs their own shop on eBay. From the request details, select Close your request and choose your reason from the dropdown menu. If the estimated delivery date has passed and you're still waiting, report that your item hasn't arrived so the seller can help you out. Most sellers refund as soon as they get the item back. This article was co-authored by wikiHow Staff. To help you find the information you need, we've put together an overview of how the process works, with links to useful articles. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original postage cost. Ask a Mentor. By using our site, you agree to our. The amount ebay is charging is $8.80. Enter the tracking number. Your guest purchases will still be managed separately, but youll find all your future purchases in My eBay. For those rare cases when they dont go that way, the. If possible, we recommend trying to collect your package from the original address. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Is there any way Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. year was August), I expect that's about the time they're planning to Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Send you a message The seller may ask you for some more details about your return request. 8.5x11 pdf. Learn more eBay tries to promote hassle-free returns. Strength in numbers! Learn more about the, We work hard to make returns smooth. View or pay your bill, check usage, change plans or packages, manage devices & features, and more. You can use your mobile number or Facebook, Google or Apple account to quickly sign up for an eBay account. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. You'll have to provide additional details, such as photographs showing what's wrong with the item. However, we're here to help. Guest purchases are protected by eBay Money Back Guarantee, if all eligibility requirements are met. If the item being returned has a total cost of 450 or more, it will need to be returned with a signature confirmation. Learn more about our Condition of returns policy. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. The seller will also pay for return postage. If you've changed your mind about an item, check the listing for full details of the seller's return policy. If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details. When an item doesn't arrive or you need to return something: If you want to return an item, or if something's gone wrong with your order, the first step is to open a request from your Purchase history. Then when I click "track package" it prompts me for my ebay account, so I created one, then it tells me im not a buyer or a seller in this transaction so the page cannot be displayed. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. The subject line starts with "Order Confirmed". When your return request is accepted, we'll send you an email with the subject "Send the item back". seller has cancelled Can I return an item on eBay and ask for a refund? Phone Number. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. Your item didn't match the listing, or it arrived faulty or damaged. If you bought multiple items from the same seller, but something was missing when your order arrived, you can follow the steps above to report that you didn't receive an item. You'll have to provide additional details, such as photographs showing what's wrong with the item. Your item may still be in transit. Select the description of your item to go to its listing. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original postage cost. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. For more information about who pays for return postage and how to send the item back, see return postage for buyers. For sets and bundled items, if something's missing, you need to open a return request instead. If you're responsible for purchasing the return postage label, make sure you use a tracked service and add the tracking number to your return request. the wrong address. You will need to add or edit some extra details before finalizing the refund. How you request the return depends on how you bought them. These items are shipped from and sold by different sellers. Depending on the seller's return policy, we may put you in touch with them directly. - opens in new window or tab. We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community. Once you've opened a return request or reported that an item hasn't arrived, the seller should respond within 3 business days. If you've changed your mind about an item, check the listing for full details of the seller's return policy. Once you've opened a return request or reported that an item hasn't arrived, the seller should respond within 3 business days. Car & Truck Safety & Security Accessories, Get help with an item that hasn't arrived. Once you've found an item you'd like to buy, you can go to checkout to complete your purchase. each item shipped, now i put on the last ad that there was a quantity of seller has applied to their listing". Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Signed in as a guest on Ebay and order items for a barbeque pit and received part . This is the email we sent at the time of your purchase with all your order details. Yes, but ask the seller first whether they offer a refund. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. You'll need this email to view your order details, contact the seller, track your order, or start a return if you need to send your item back. You can use yourFacebook, Google, or Apple account to quickly sign up for an eBay account. This is the email we sent at the time of your purchase with all your order details. Your item may still be in transit. Check the listing to see the seller's full return policy, including how long you have to request a return and any other conditions.
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